Unfortunately, we do not currently offer COD delivery, we do apologize.

The retail and OEM versions usually will have the same exact product, however the retail version usually will come with bundled software, retail packaging, and more bells and whistles so to speak. OEM (Original Equipment Manufacturer), White Box, Brown Box versions will come with the actual product and usually the drivers, no special packaging or software. Occasionally the retail version will accompany a longer warranty or special features.

These items come exactly as they are described. You will only receive the bare drive or the bare card. These items are brand new, however they are purchased in bulk, and will not accompany any documentation, software, or accessories.

Suggestion: Most drivers and documentation can be downloaded from the manufacturer's web site.

DSP stands for Distribution Service Partner. The actual software is the full version, however it may include condensed manuals or documentation on CD. No retail packaging is included. The software can not be sold by itself. DSP versions will usually require the purchase of additional hardware, per our licensing agreement. Any item in our on-line store will be sufficient. There are no minimum dollar requirements or specific hardware requirements.

For example:
Microsoft Office Pro 2000 Professional CD (DSP) *Must be Purchased w/Hardware!!*

Due to our licensing agreement, items marked with this description, must be purchased with additional hardware. Any item in our on-line store will be sufficient. There are no minimum dollar requirements or specific hardware requirements.

Each motherboard bundle will include a motherboard, CPU, cooling fan, and memory if selected. Each component carries it's own individual manufacturer warranty. All Motherboard bundles will not be assembled or configured, and will arrive individually packaged, unless you select our "assemble/test" option.

*Assembly and testing option includes installation of memory, processor, and cooling fan. CPU settings will be set, and inital boot will be performed. Please note: Assembly and testing option does not guarantee the product is free from defects.

All barebone systems are assembled and tested. Please allow 24-48hrs for assembly. Each individual manufacturer warranty will apply to each component.

Configure your OWN system, to meet your individual needs! It's simple...

1) Just add our "Assembly & Testing" option listed under our "computer systems" category & the desired "Operating System" to your shopping cart.

2) Then select each individual component to be included in your system from our on-line catalog.

As long as this item is included in your shopping cart, we are aware that you require assembly of your order. Here is a direct link to our "computer systems" category for your convenience.

It is recommended that you research the components you are requesting, and have some type of computer background prior to creating your own configuration. If you are unsure about compatibility or what you require in a system, please feel free to contact our sales representatives at 1-800-328-5506 to assist you.

We currently offer the following shipping methods:

Back to Customer Support

For your convenience, mwave will automatically send you updates regarding any pending orders via e-mail. However, you can also obtain your order status directly through our web site. Click on the following link to check the status of your order:

Check Order Status

If for some reason you are unable to retrieve the status on your order from our web site, please feel free to send an e-mail to our processing department at status@mwave.com.

You do not need to do anything! Mwave will automatically send your tracking numbers via e-mail once your order has shipped.

If for some reason you have not received a tracking number and your order has indeed shipped, please verify your e-mail address on file. You can also visit your order status directly through our web site. Click on the following link to check the tracking number and confirm your e-mail address:

Check Order Status

You may request a change to your order, provided your order has not already been processed and shipped. Please e-mail your exact changes and invoice number to our processing department at change@mwave.com. We will do our very best to accommodate your request.

You may request a cancellation of your order, provided your order has not already been processed and shipped. Click below to request a cancellation:

Submit Order Cancel Request

We will do our very best to cancel the order, and will send a confirmation upon cancellation. If your account has already been charged, you can anticipate a refund to your account within 1-2 business days.

Any items that are unavailable, will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates, and are not guaranteed to arrive on that date. Your product(s) will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged.

Your account will be charged for the entire order, so that mwave can reserve the product and price for you. If this is not acceptable, you may cancel that portion of the order, and request an immediate credit at processing@mwave.com.

There are several ways to find a product. One is to browse our catalog, which is broken down by individual categories, and manufacturers. Or you can utilize our "product search" to type in what you are looking for. For example, if you are looking for a Intel Core i7 processor, you could type the following:

core i7

It is always a good idea to keep it vague and not too descriptive. Our search engine is very literal, and will pull any product with those keywords in the description.

Unfortunately, we do not currently ship internationally. We do require a US billing and shipping address. We do apologize.

Absolutely! We gladly ship to the men and women serving in the armed forces with an APO or FPO address. When obtaining a quote or purchasing through our web site, simply select "APO/Military Shipping" as your shipping method.

Your credit card will be charged immediately upon receipt of your order, so that we can begin immediate processing of your order.

Yes, we are able to ship to an address other than your billing address. However, we do require an authorization, so that we can help cut down on fraudulent usage of credit cards, that is currently so prevalent on the internet. This one step helps us cut down on fraud, keeps our costs down, and enables us to provide our customers with the lowest price possible. The procedure is done strictly to protect consumers, as well as ourselves as a merchant. We realize that this policy may be slightly inconvenient, however it enables us to provide you with the best possible price. We hope you understand our position, and thank you for your cooperation! Here are the authorization procedures that we accept:

Option #1: Contact your credit card company to have your shipping address added as an authorized shipping address on their records. Please send an e-mail to processing@mwave.com, when address is successfully added.

Option #2: Send a Fax Authorization containing the following items:
1. Copy of the front and back of credit card.
2. Copy of a picture ID
3. A statement reading "I authorize mwave to ship my order to the following (shipping) address, followed by the billing address.
4. A handwritten signature
And Fax to: 1-909-839-7683

Unfortunately, due to the high rate of fraud for notebook purchases, we do require a fax authorization to be sent when purchasing these items. Thank you for your cooperation and we do apologize for any inconvenience. In preventing fraud, it helps to keep our pricing competitive and offer you the best price possible.

Send a Fax Authorization containing the following items:
1. Copy of the front and back of credit card.
2. Copy of a picture ID
3. A statement reading "I authorize mwave to ship my order to the following (shipping) address, followed by the billing address.
4. A handwritten signature
And Fax to: 1-909-839-7683

How long will it take before it ships?

We do request one business day for all items that are in stock (not including assembled and tested motherboard bundles, barebones or custom systems). It is possible that your order may ship the same day, if it is received before 12:00pm Pacific Standard Time, however it is not a guarantee. Mwave will do it's very best to ensure the quickest possible processing of every order. You may experience delays if there are any problems with the processing or verification of your billing address or credit card information.

Please keep in mind that we do not process orders on weekends or observed holidays.

We offer a 30 day money back guarantee for all products, except memory and processors, which carry a 7 day money back guarantee. All shipping charges are non-refundable. A 15% restocking fee will be applied to any non-defective products. To request a refund, please visit the following link:

Submit an on-line Return Authorization Request

Unfortunately, some items are non-returnable for refund or exchange due to manufacturer's policies. Please review our complete return policy listed below:

Return Policies

In the unfortunate event you receive a defective product, we do sincerely apologize. Please keep in mind that we do not manufacturer the components, therefore we have no control over the defective rate. However, we are here to help and will be happy to assist you with a replacement within the allotted warranty period.

Please fill out our return request at the following location:

Submit an on-line Return Authorization Request

For a complete overview of our return policies, please visit the following location:
Return Policies

However, for all "retail version" products, please contact the manufacturer directly, they will be happy to assist you with a replacement.

Please visit our contact info page for a list of contact and support numbers for mwave. If you purchased a retail box item, please contact the manufacturer for assistance:

Contact Info

In order for our technicians to assist you effectively, please be specific regarding the hardware being used, as well as the problem you are experiencing. Please also be sure to include your invoice number.

In order to pay by bank wire transfer, please place an order and select "Prepaid Check/Money Order" as the payment method. Once you receive your order number, please e-mail your invoice number to processing@mwave.com for instructions and account information. Please note that our bank will charge a $15 wire transfer fee in addition to your order total. Your bank may assess a fee as well, please check with your applicable bank.

If you would like to be included in our e-mail promotions, simply go to "Update Account", login and click the modify button on your profile. At the bottom, it asks whether or not you would like to be included in our mailing list. Select Yes or No, based on your preferences.

If you are experiencing any problems being removed from our mailing list, please visit our E-mail removal link:
http://www.mwave.com/mwave/emailremove.asp

If you continue to experience any problems, please e-mail us at service@mwave.com. It is never our intention to send any unsolicited e-mail.